(Also see terms and conditions)

ALL PROJECTS

1. Can you pick me up at the airport, bus or train station for my trip?

We recommend staying in Chiang Mai city the night prior to your visit to the park. Flights and trains are often late and we cannot wait at stations or airports.
If you wish to go straight to the park and have us wait for you then we can arrange a private vehicle for you.
The cost per vehicle will be advised when you give us details of your requirements.

2. What is the cancellation policy?

Please see our terms and conditions. This is covered in the Cancellation and No-Show Fees section

3. Is it possible to change the dates of my visit?

Yes, provided there is availability. There is a 980 Baht per booking changing fee,

4. Is it possible to change which project I want to volunteer at?

No, you need to cancel your existing booking with us and make a new reservation

5. Can I pay my remaining balance online?

No - Please pay the balance, cash in Thai Baht or US$, when you arrive at the project you have booked.

6. What happens if I have to leave my volunteer week early?

If you must leave a project early please note that you are not entitled to a partial refund for unused time.

7. Do I need travel insurance?

All visitors and volunteers are covered by our accident insurance up to 200,000 THB. We recommend that you carry individual emergency medical and travel insurance.

8. What vaccinations do I need?

The following website has information on health: http://wwwnc.cdc.gov/travel/destinations/traveler/none/thailand
However, you need to consult your local or a specialist doctor for up to date advice.

9. What is your Privacy Policy?

The use of any details you provide us are for contact or booking purposes only.

We will never sell, rent or share your personal information with a 3rd party, especially your email addresses and phone numbers, without your express permission, unless required by law. Never ever.

10.  What are the rates for adults, children and infants?

      Please see our Terms and Conditions page, section heading: Pricing; adults, children and infants

11. What bags/luggage can I take with me?

Please see each individual trip information sheet. Generally singe day trips permit a day pack, overnights a day pack + carry on bag.

Permitted luggage for Volunteers: One Standard Check-in Sized Rucksack/Suit Case/Bag AND one small day pack per person.

ELEPHANT NATURE PARK (Volunteers, Single day and overnight trips)

  1. What is the food like?
    - All meals are vegetarian and are served buffet style offering a large variety of Thai and Western dishes. A selection of fresh salads, fruit and vegetables are also available. All dietary restrictions can be accommodated.
  2. What is the accommodations like?
    - Overnight guests stay in private huts, with mosquito net bedding and attached bathroom. Volunteers stay in shared twin rooms, with mosquito net bedding and shared bathrooms. Air conditioning is not available.
  3. What is the transportation like to and from the project?
    - Comfortable passenger vans take approximately 90 minutes to travel the 65 km from Chiang Mai city center. Along the way, you will watch a video about Elephant Nature Park.
  4. How do I pay my remaining balance?
    - On the day of your visit, day and overnight guests will be taken directly to Elephant Nature Park and remaining balances can be paid at our Gift Shop. Volunteers will be brought to our main office to settle balances and complete additional paperwork.
  5. Can I book a half-day visit?
    - Our day visits are for the full day (07:30 am – 5:30 pm or later). If your travel schedule will not allow for a full day at the park, you may wish to consider a private tour. Contact us for more details. You can also consider our Short Park Visit (08:55 am - 3:30 pm)
  6. What language do your guides speak?
    - All of our guides are certified with Tourism Authority Thailand and speak fluent English and Thai.
  7. Should I bring sheets or sleeping bag and a towel?
    - All bedding is supplied, but you are responsible for your towel and toiletries.
  8. How fit do I have to be?
    - You will never be forced to do anything you feel uncomfortable doing. All fitness levels are welcomed.
  9. Is there free time? When? What is there to do during this time?
    - Free time is provided before and after lunch and dinner. This personal time can be spent socializing, getting a Thai massage, walking dogs, river tubing, etc. Or more simply, watching elephants wander freely on the property.
  10. Is there WIFI?
    - Common areas on the platform are equipped with WIFI. However, the service can be intermittent and/or slow.
  11. What are the volunteer tasks?
    - Daily tasks may include cleaning shelters, preparing elephant food, harvesting crops, planting trees, building fences, creating mud pits, visiting a local school, etc.
  12. What time do I have to wake up in the morning?
    - Breakfast is served at 7:00am and the morning task begins at 8:00am.
  13. What is within walking distance of the park?
    - A village with a small convenience store and a food market is located just outside the front gate.
  14. Can I volunteer starting on a day other than Monday?
    - Our schedule has been created to welcome volunteers on Mondays with a traditional ceremony. Although we will work to accommodate your requests, shortened stays are not discounted.
  15. Is there cell phone service?
    - It is limited and likely to change without notice.
  16. Is there laundry service?
    - We offer laundry service for a small charge per kg, which includes wash and air dry.

DOG RESCUE PROJECT

  1. What is the food like?
    - All meals are vegetarian and are served buffet style offering a large variety of Thai and Western dishes. A selection of fresh salads, fruit and vegetables are also available. All dietary restrictions can be accommodated.
  2. What are the accommodations like?
    - Volunteers stay in shared rooms, with mosquito net bedding and shared bathrooms. Air conditioning is not available.
  3. What is the transportation like to and from the project?
    - Comfortable passenger vans take approximately 90 minutes to travel the 65 km from Chiang Mai city center.
  4. How do I pay my remaining balance?
    - On the morning of your start date, you’ll meet at our main office to pay your balance and complete paperwork.
  5. Should I bring sheets or sleeping bag and a towel?
    - All bedding is supplied, but you are responsible for your towel and toiletries.
  6. How fit do I have to be?
    - You will never be forced to do anything you feel uncomfortable doing. All fitness levels are welcomed.
  7. Is there free time? When? What is there to do during this time?
    - Free time is provided for you to relax and enjoy your personal space. This time can be spent socializing, getting a Thai massage, river tubing, etc. Or more simply, watching elephants wander freely on the property.
  8. Is there WIFI?
    - Common areas on the platform are equipped with WIFI. However, the service can be intermittent, slow or may not work at all.
  9. What are the volunteer tasks?
    - Daily tasks may include cleaning runs, socializing and playing with dogs, de-ticking, grooming, walking dogs, construction, etc.
  10. What time do I have to wake up in the morning?
    - Breakfast is served at 7:00am and the morning task begins at 8:00am.
  11. Can I volunteer starting on a day other than Sunday?
    - Although we prefer all weekly volunteers to begin on Sundays, we are flexible with start dates.
  12. Do I need to worry about rabies?
    - All of our dogs at the project have been vaccinated against rabies. On your travels, though, you may come across stray dogs in cities that may be infected.
  13. Is there cell phone service?
    - It is limited and likely to change without notice.
  14. Is there laundry service?
    - We offer laundry service for a small fee per kg, which includes wash and air dry.

JOURNEY TO FREEDOM

  1. What is the food like?
    - All meals are served family style and prepared with the local villagers. All dietary restrictions can be accommodated.
  2. What are the accommodations like?
    - Volunteers stay in shared homestays and sleep in single beds, equipped with mosquito nets.
  3. What is the transportation like to and from the project?
    - Comfortable passenger vans travel part of the way, but after stopping for lunch, volunteers transfer to a pickup truck that will go the rest of the route up the mountain of Doi Inthanon National Park. The entire journey takes approximately 6 hours. Anti-nausea medication is recommended for those that suffer from motion sickness.
  4. How do I pay my remaining balance?
    - On the morning of your start date, you’ll be brought to our main office to pay your balance and complete paperwork.
  5. Should I bring sheets or sleeping bag and a towel?
    - All bedding is supplied, but you are responsible for your towel and toiletries.
  6. How fit do I have to be?
    - You will never be forced to do anything you feel uncomfortable doing. All fitness levels are welcomed.
  7. Is there free time? When? What is there to do during this time?
    - Free time is provided for you to relax and enjoy your personal space.
  8. Is there WIFI?
    - Not until you arrive at Elephant Nature Park on Saturday afternoon.
  9. What are the volunteer tasks?
    - Daily tasks may include harvesting crops, planting trees, building fences, visiting a local school, an elephant walk through the jungle to a waterfall, etc.
  10. What time do I have to wake up in the morning?
    - Breakfast is served at 8:30am.
  11. Can I volunteer starting on a day other than Monday?
    - No.
  12. Is there cell phone service?
    - There is limited service.
  13. Is there laundry service?
    - No.

SURIN PROJECT

  1. What is the food like?
    - There are three meals per day and any special diets can be accommodated. Drinking water is provided, and soft drinks and snacks are available for purchase at shops in the village.
  2. What are the accommodations like?
    - Volunteers are housed in pairs in home-stay accommodation within the village, with mosquito net bedding and fans. Bathrooms are with western style flush toilets. Western showers, as well as Thai-style bucket showers, are available, but no hot water. Air conditioning is not available.
  3. What is the transportation like to and from the project?
    - You will travel to and from the village of Baan Tha Klang from the Buriram Bus Station by car or truck. To get to Buriram, we can help arrange a VIP bus ticket from either Bangkok or Chiang Mai at an additional fee. You can also travel by Song tow directly to the village from Surin city if you are coming from Cambodia, Laos or other parts of NE Thailand. Please contact staff for more details about transportation options
  4. How do I pay my remaining balance?
    - Your remaining balance is due in cash when you arrive at the project. A stop can be made at an ATM or bank if necessary on route to the project. Please inform staff of this as there are few ATM’s in the area surrounding the Surin Project.
  5. Should I bring sheets or sleeping bag and a towel?
    - All bedding is supplied, but you are responsible for your towel and toiletries.
  6. How fit do I have to be?
    - The work at the Surin Project can be both emotionally and physically challenging. Volunteers should have at least a moderate fitness level. You will never be forced to do anything you feel uncomfortable and we do not expect volunteers to over exert themselves.
  7. Is there free time?
    - Free time is provided for you to relax and enjoy some ‘hammock time’. Volunteers can also use this time to explore the nearby temples, local market stalls and shops. There is a local lady that gives amazing Thai and oil massages. Volunteers can also use the project areas to play games or talk amongst each other. .
  8. Is there WIFI and cell phone reception?
    - There are areas in the Surin Elephant Study Centre where volunteers can pick up on WIFI. The service can be slow at times and is only available during the daytime. The village of Baan Tha Klang has cell phone service on several networks. Top up’s can be purchased from the local shops.
  9. What are the volunteer tasks?
    - - Daily walks with the Surin Project elephants in the forest or to the river, cleaning elephant shelters, cutting sugarcane to feed to the elephants, weekly project work such planting new crops, light building work, making elephant poo fertilizer, planting trees, visiting local school to teach English (all work depends on season and holidays and changes from week to week).
  10. Can I volunteer starting on a day other than Monday?
    Although we prefer all weekly volunteers to begin on Monday, we may, in exceptional circumstance all you to start on a later date. If you join the project on any other day than Monday you will need to make your own way to the project. Please put full details of your late arrival in the booking forms nots page.
  11. What time do I have to wake up in the morning
    -Breakfast is served at 7:00am and the morning task begins at 8:00am.
  12. Is there laundry service?
    - Yes, for a small fee you can get your clothes washed by the locals in the area
  13. Are there English speaking staff on site?
    - Yes, all our staff can speak English and are there to provide volunteers with a practical education about elephants, conservation and the culture in this area. They are also there to ensure your safety and to help guide you on all the elephant walks and project work with the local mahouts
  14. How long does it take to travel to Ban Tha Klang from Bangkok or Chiang Mai?
    - The Surin Project is located approximately 450 km (7 hours’ drive) North-East of Bangkok and 850 km (14 hours’ drive) south-east of Chiang Mai
  15. How much time do I get to spend with the elephants?
    -
    Volunteers get to spend 2-3 hours a day with the Surin Project Elephants on forest walks, walks to the river where they can help the mahouts bathe them as well as observe the elephants in our purpose built enclosure.
  16. How many volunteers are there usually on the project?
    - The Surin Project likes to keep group sizes small for an intimate experience with the elephants and the local mahouts, as well as for safety around the elephants. We usually have an average of 6-10 volunteers present, and will only take a maximum of 12 volunteers in one week.

ELEPHANT SANCTUARY CAMBODIA

  1. What is the food like?
    - All meals are vegan and are served family, using a variety of produce harvested from our garden at the project. All dietary restrictions can be accommodated.
  2. What are the accommodations like?
    - Volunteers stay in private huts, with mosquito net bedding and shared bathrooms. Air conditioning is not available. Electricity runs on a generator and is available in the evenings.
  3. What is the transportation like to and from the project?
    - Our project coordinator will pick you up in a mini-van, either from your guest house in Siem Reap or the Chong Chom / O’Smach border crossing. The travel time is approximately 90 minutes from either location.
  4. How do I pay my remaining balance?
    - Your remaining balance is due in cash (US dollars) after you are picked up. A stop can be made at an ATM, if necessary.
  5. Should I bring sheets or sleeping bag and a towel?
    - All bedding is supplied, but you are responsible for your towel and toiletries.
  6. How fit do I have to be?
    - You will never be forced to do anything you feel uncomfortable doing. All fitness levels are welcomed. Please note that the temperature in Cambodia is hot all year round, so that is often the biggest fitness restriction.
  7. Is there free time? When? What is there to do during this time?
    - Free time is provided for you to relax and enjoy your personal space. You’ll need time in the shade with lots of water!
  8. Is there WIFI?
    - No.
  9. What are the volunteer tasks?
    - Daily tasks may include tree planting, weeding gardens, tilling fields, seed collecting, elephant walk through the jungle, etc.
  10. What time do I have to wake up in the morning?
    - Breakfast is served at 7:00am and the morning task begins at 8:00am.
  11. Can I volunteer starting on a day other than Monday?
    - Although we prefer all weekly volunteers to begin on Monday, we may be flexible with your start date.
  12. Is there laundry service?
    - No, but there are laundry sinks and detergent for you to hand-wash your clothes.